Shipping & Returns

 

Upon purchase, you will be contacted by a dedicated sales associate with item availability, estimated delivery time and shipping method. Your package will be shipped within 48 business hours pending item availability.

 

Shipping and Returns

Domestic Shipping

Shipping is complimentary for all orders within the 50 United States. High value shipments exceeding our complimentary shipping option will have to be arranged. Please note that for the security of your purchase, Hammerman Jewels New York is unable to ship to PO Boxes, APO/FPO addresses or hotels. For those customers living in New York City, arrangements can be made to pick up your purchase in our Salon.

International Shipping

We are able to ship to most locations internationally. Upon order, you will be contacted by a dedicated associate with item availability estimated delivery time and shipping method. Approximate duties and taxes will be calculated by your dedicated sales associate. In most cases duties and taxes will be collected in the country in which the package is shipped to. The duty and tax charges may have to be paid by the receiver of the package. In certain cases duties, taxes and import fees may not be refundable to the purchaser of the package based on local duty, tax and importation laws in the country in which the package is shipped.

To discuss these options and any costs regarding international orders, please contact your dedicated sales associate.

Domestic Returns

Purchases are accepted for refund, store credit or exchange if returned in saleable condition within 7 days of purchase accompanied by a sales receipt. All items must be returned with the security tag in place and in all original packaging. Final Sale items and custom orders are not eligible for return or store credit.

Returns will ONLY be accepted after confirmation is made to you by your dedicated sales representative. All return shipments must use the label provided to you by your dedicated sales representative otherwise Hammerman Jewels New York will not be responsible for lost or damaged shipments. If the piece or pieces are damaged upon return due to negligent packaging, you will be responsible for the cost of repair. If the piece or pieces are damaged beyond repair, you will be fiscally responsible for the replacement of the piece(s). To ensure the safety of your return, please use the protective wrapping and packaging that was used for the delivery. For packaging help, please contact your dedicated sales representative.

To arrange for return shipping within the US, please contact your dedicated sales representative at info@HammermanJewels.com. Our hours are Monday through Friday 10am EST until 6pm EST.  Merchandise may be shipped from a US location or returned physically to our New York City salon.

International Returns

We are happy to arrange return international shipping, at customer cost, of items in saleable condition within 15 days of purchase accompanied by a sales receipt. All items must be returned with the security tag in place and in all of the original packaging. Final Sale items and custom orders are not eligible for return. Please contact your dedicated sale representative at +1 212-956-2806 or email us at info@HammermanJewels.com for the costs and terms associated with international returns. 


Gift Exchanges

Items received as gifts may be exchanged for store credit if returned in saleable condition within 7 days of purchase. All items must be returned with the security tag in place and in all original packaging. Please contact a sales representative at 212-956-2806 or email us at info@HammermanJewels.com.

For information on how to handle your gift exchange, please read our Domestic or International Return Policy.

Please note some exclusions may apply. Cash refunds are not available.

Repairs and alterations
Accidentally bent your ring? Need a specific size? Our team can help with any issue. For any inquiries, please contact our sales support team by emailing info@HammermanJewels.com or by calling 212-956-2806.